Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Clair Atelier, reachable via info@clairatelier.com.
1. Applicability
By placing an order on our website, you agree to these Terms & Conditions.
2. Product Information
We make every effort to ensure that product descriptions and information are accurate and up to date. However, minor errors, typographical mistakes, or inaccuracies may occur. Such errors do not entitle customers to compensation or cancellation.
3. Orders and Payment
Orders are processed only after full payment has been received.
Available payment methods may vary by country and region. Customers are responsible for verifying which payment options are available in their location at checkout.
4. Processing and Delivery
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Order processing time: 1–3 business days
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Estimated delivery time: 3–7 business days, depending on destination
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Orders are shipped via our fulfilment partners
Delivery times are estimates and may vary due to external factors beyond our control.
5. Returns and Cancellations
All conditions regarding returns and cancellations are outlined in our separate Return Policy.
6. Liability
We are not responsible for loss or damage during shipping if tracking information confirms delivery to the address provided by the customer. Customers are responsible for ensuring that all address details are entered correctly at checkout.
7. Intellectual Property
All content on this website, including text, images, logos, and branding, is the property of Clair Atelier and may not be used, copied, or reproduced without prior written permission.
8. Complaints Procedure
Any complaints must be submitted in writing via info@clairatelier.com.
We aim to respond to all enquiries within 5 business days.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of Canada.